Website privacy notice

Who we are

Springfield Residential Home Limited, trading as Springfields Residential Home, is responsible for personal information submitted through this website.

Email: manager@springfields-bridestowe.co.uk
Telephone: 01837 861430

Information we collect

If you use our enquiry form, we collect your name, email address, optional telephone number and the message you send. Please do not include confidential medical or care information in the website form.

Why we use it

We use the information to respond to your enquiry, arrange a visit and take requested steps relating to possible care services. Our lawful bases are taking steps at your request before entering into a contract and our legitimate interest in answering enquiries about our services.

Who receives it

Your enquiry is sent to the Springfields management team. We do not sell the information. It may be handled by service providers that support our website, hosting and business email, acting under appropriate arrangements.

How long we keep it

We keep enquiry information only for as long as necessary to answer the enquiry, manage any ongoing admission discussion and meet applicable legal or regulatory obligations. Enquiries that do not proceed are periodically reviewed and securely deleted when no longer required.

Cookies

This website uses a strictly necessary temporary session cookie to protect the enquiry form from misuse. It does not currently use advertising or analytics cookies.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal information, object to processing, and receive certain information in a portable format. Contact us using the details above to exercise a right.

Concerns

Please contact us first if you have a concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Changes

We may update this notice when our website or information-handling arrangements change. The latest version will be published on this page.